Deliver fun, effective and professional trainings easily! Moments of reflection, laughter, and engagement made this a great FLAG kickoff to the year!”, “Greg Jones was a DYNAMITE presenter! Having strong communication skills aids in all aspects of life – from professional life to personal life and everything that falls in between. Stimulus and Response 4. The exercises included in the package were exciting and were well liked by the participants. At this program’s conclusion, participants should be able to: The following outline highlights some of the course’s key learning points. It takes patience, empathy, attentiveness, and at least two people to work toward meaningful communication. Even if you are delivering training for the first time, our training materials will guide you step by step. I encourage other trainers to buy is as the price is reasonable when compared to other training packages available on the internet. Enliven your team meetings, pick out key learning points from our easy to use and professionally designed training … Our team was receptive and the activities were fun and engaging. Offer suggestions for improving listening skills. She even kept the momentum going through an unexpected room change towards the end of our session. He was fantastic, and I have received great responses from the participants about the training!”, “Thank you again for working with us last week. Skills Converged is a unique company that provides professionally designed fully-customisable training course materials based on the latest research in learning & development. Where can I find an onsite interpersonal communication skills course? The Fully Customizable Training package includes: Group exploration and facilitator-led discussions. My department will speak well about this course for a while. Communication skills can be learned and mastered through persistent practice. The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research. Eduardo was very interactive with the group and had excellent ideas to promote thinking and participation. For example, we have courses specific to the retail industry such as retail selling skills and retail sales forecasting and planning and call center specific training like controlling calls, handling angry callers and telephone debt collection. Participants will leave with the ability to combine voice tone, body language, and appropriate language into a clear, effective message. This course begins with a discussion of our need to communicate. Communication between departments and team members is essential for productivity, collaboration and accountability. Read some of our, We provide niche courseware packages and training materials that are highly effective and interactive. Most of our training materials and courseware packages have been tried and tested and successfully delivered to professionals from senior managers to frontline employees. Develop an action plan to improve communication skills. Each training program is logically structured into standalone modules each focusing on a specific topic for ease of customization, addition  or incorporation into your own existing course materials. … I have purchased the 3 training programmes of the Complete Communications Excellence Series. Any parent of a teen is aware of how these skills are a part of a teenager-parent relationship. Thanks for your training.”, “We did enjoy the class and yes, I am excited to work with you to bring in more. Thank you so much for the quality of training and attention to detail. Our courseware materials are well structured, organized, and easy to use. This two hour mini course presents six key communication principles that will enable you to communicate more clearly and confidently. An intervention was defined as communication skills training by means of face-to-face interaction with the aim of improving basic communicative skills. He was a very motivated and inspirational speaker. I learned to approach patient care differently seeing patients as different and not “difficult.” I took away key points and different strategies to use in my interactions with patients, just a matter of finding the time to make adjustments and implement these changes.”, “I LOVED Kate. We provide clear directions and suggestions on what to do and what to say with each slide. Verbal communication includes not just what we say but how we deliver our comments. This is the 10th session we have scheduled, and we always ask for Shawn.”, “The workshop was appreciated very much, and you (Stefanie) were indeed a big hit. These workshops are not offered in a public seminar format. She made the groups feel very comfortable during the training.”, “It was a positive experience to have this training, very useful to understanding myself as a provider and patients. Describe models of and methods for communication. You are a true gem! Through practical exercises, participants will learn how body orientation, gestures, facial expressions, clothing, punctuality, personal distance, and touch influence how others perceive them. The morning session covers developing your communication style, so that you always make a positive impression … Customer-facing … We are going to adapt some of our training procedures to fit his suggestions.”. Our team is very happy with the training and the content that was presented. We will then examine the features and categories of communication and various models for describing the communication process. All our course material packages are instantly downloaded so you get it immediately after successfully completing your purchase. She is definitely an asset to BTW.”, “Kate was a refreshing start to 2020! During this discussion, participants will learn techniques for handling unpleasant or difficult situations by requesting additional information in a diplomatic yet fruitful way. Anyone with good presentation skills can follow the well structured format and deliver our training content comfortably. Diploma in Communication Skills - Second Assessment Resources available Assessment of modules 6,7,8, and 9 of this free diploma course on Communication Skills: - Group Dynamics. I saw people taking notes that I never would have imagined would be engaged. Pamela was able to create a curriculum that completely met our needs on such a short timeline. What we do, how we act, how we present ourselves all feeds into that and our ultimate success as sales professionals.”, “Phillip, you are the best! Participants will engage in an exercise called “Rephrasing for Better Relationships” during which they will learn how to reword blunt phrases so that messages will be better received by those listening. Communication Skills Training Course Overview This course is split into two modules. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality. Phonetics 7. Participants will identify their individual communication strengths and challenges. Unlike many other internet sites who have hundreds of ineffective canned packaged courses, our targeted soft skills topics have been very carefully developed targeting specific skills and attitudes using innovative training models and hands-on activities. I look forward to using your company in the future.”, “As I sit here listening to Laurie, I am thinking that we couldn’t have asked for a better facilitator!!! (The Power Point game is fully customizable and can be used to create similar review games for other training materials and courses). This portion of the program focuses on helping participants learn to listen and formulate responses carefully when speaking with others, especially when they aren’t in agreement. Your ability to link KMG’s message and philosophies to the lessons is what set you apart from your competitors. Communication Origami This is a quick and easy activity that shows how the same instructions are interpreted differently by different people and highlights the importance of clear communication. You can use our affordable, content rich training materials to deliver an exceptional training program. He was fun, knowledgeable, and engaging and had our large group of 50+ people laughing and participating right up until the 5:00 PM end time. I can’t thank you enough.”, “Thank you Kate, Chris, and Kathy! Rephrase blunt phrases to prevent offensiveness. For random slide samples, Click thumbnails below for larger images. Suggest language for communicating difficult or controversial information. The mobile app also has training courses such as how to deal with distractions and maintain eye contact (it’ll even give you a heatmap of where in the audience you’ve been looking) so that you can learn techniques, practice them and improve. Rave reviews all around!”, “Kate rhymes with great, and that’s what she was. Everyone really liked Phillip and enjoyed the course.”, “I liked that fact that we were kept busy – it never got boring.”, “Yesterday’s workshop was both thoroughly enjoyable and tremendously beneficial. For example, we have courses specific to the retail industry such as, To find out more about our course material packages , please take a few minutes to read our, 3 complete professional sales training programs, 5 complete professional sales training programs, 4 complete professional Call Center training programs, 4 complete training packages for one low price, Creative Problem Solving and Decision Making. This free communications course is designed to boost your workplace communication skills in just 3 hours, so that you can have the confidence and clarity of communication … Types of communication Lesson 3. We also provide a high impact PowerPoint slide deck and a comprehensive Reference Workbook for participants. Think about both your content … This interpersonal communication course is designed for those who want to hone their people skills and improve their ability to work with others. In the 20+ years we’ve been facilitating communication skills training, we’ve developed a wide range of interactive workshops and courses to address a myriad of communication skills topics: interpersonal … Everyone valued the ‘informalness’ of the key note. There may be many more ways of understanding a situation that differ from our own. Training support documents (Evaluation form, Certificates, Program Outline). Charlie did a fantastic job. Outline steps for crafting clear and courteous email messages. Laurie was engaging as a speaker. Log in or join for free to see your latest self assessment results, Audience: Anyone who wants to improve their communication skills, // . Training in communication skills is important to all … Steve Jobs instituted a rule at Apple that banned all PowerPoint … Code and Content of Communication Skills 3. Communication skills are essential for all major tasks in the workplace, from understanding employees’ concerns and requests to ensuring that objectives are clear. Active Listening – Some ways to actively listen include: listen twice as much as you speak, listen … ”Excellent” according to our chairman. Please contact us to speak with a facilitator about your needs and bringing training to your organization. Thank you for all your support and value you brought this team. Ultimately a fantastic workshop to either deliver or participate in. The training was well presented and held the group’s attention. He started the session telling his own story. The materials are going to save me hours of work as I prepare new training courses. I need a comprehensive communication skills course for my team. Kate’s energy and willingness to meet as many of the attendees as possible and her ability to quickly build a rapport with folks established credibility and a safe environment. Remember as a people manager, you are the one who is ultimately responsible for developing your team. I highly recommend Shawn and this course, ‘How to Interview and Hire Well’.”, “Both sessions went great. For the better part of every day, we are communicating to and with others. The main content of the training course materials… Understanding Communication – A chance for participants to establish their view of what communication means and perhaps more importantly, what … For information about pricing, please see our, For instructor-led webinars, take a look at our, For information about self-paced courses available to anyone, visit our. Provide participants with a thorough overview of the communication process. The programmes follow a logical sequence and are very comprehensive. Interactive facilitation conducted by someone who has a deep understanding of adult learning and the topic at hand. Explain why good communication skills are important. To find out more about our course material packages , please take a few minutes to read our frequently asked questions or take a look at our testimonials page and read what trainers, consultants, leaders and business professionals who used our training materials said. Are highly effective and interactive during our interview and provided a great of! Can follow the well structured format and instructions that explains all key,... Game is fully Customizable training package includes: group communication skills training content and facilitator-led discussions to... Each activity/exercise material packages ) and categories of communication skills: - 1 had time to explore them.. Did I ) split communication skills training content two modules course presents six key communication that... Vp Human Resources, Hamburg Süd NA, Gina J., Executive,! I encourage other trainers to buy is as the price is reasonable when compared to other training available... 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