iceberg model

Thế nào là Active Listening trong đề thi PMP, PMI-RMP và PMI-ACP?

Pay full attention and provide feedback while listening

Observe any body gesture / language

Ask for verification / clarification of what you have heard to prevent mis-understanding / conflicts

When we practice active listening, the listening skills will progress through:

  1. Internal listening – interpret what has listened through our own lens, miss the real message
  2. Focused listening – empathize with the speaker, understand their message correctly
  3. Global listening – in addition to focused listening, also pick up on subtle physical and environmental indicators (non-verbal messages)

#PS721 – To ensure that a team member has correctly received a communicated message and understands the project work to be accomplished, the project manager should:

A. Repeat the requirements and ask for a commitment.

B. Get feedback and evaluate the end results of the work.

C. Repeat the requirements and use active listening.

D. Employ active listening and ask for feedback.

A, B and C will not ensure that the message is understood as intended. Only by employing active listening and focusing on the team member’s response and asking him/her to feedback to you what they understand as the requirements, will you be sure that they understand what they are expected to accomplish.


Nếu có bất cứ chia sẻ về luyện thi PMP, PMI-RMP, PMI-ACP hay góp ý bạn vui lòng chia sẻ ở dưới phần bình luận. Tôi rất vui lòng về điều đó. Cảm ơn.

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