Công cụ quản lý dự án Cost of Quality (CoQ) trong PMP là gì?
Includes all costs incurred over the life of the product by investment in preventing nonconformance to requirements, appraising the product or service for conformance to requirements, and failing to meet requirements (rework). Failure costs are often categorized into internal (found by the project) and external (found by the customer). Failure costs are also called cost of poor quality. Figure provides some examples to consider in each area.