Tìm hiểu công cụ Knowledge management ITTO trong luyện thi PMP

Knowledge management tools and techniques connect people so they can work together to create new knowledge, share tacit knowledge, and integrate the knowledge of diverse team members. The tools and techniques appropriate in a project depend on the nature of the project, especially the degree of innovation involved, the project complexity, and the level of diversity (including diversity of disciplines) among team members.

Tools and techniques include but are not limited to:

  • Networking, including informal social interaction and online social networking. Online forums where people can ask open questions (“What does anyone know about…?”) are useful for starting knowledge-sharing conversations with specialists;
  • Communities of practice (sometimes called communities of interest or just communities) and special interest groups;
  • Meetings, including virtual meetings where participants can interact using communications technology;
  • Work shadowing and reverse shadowing;
  • Discussion forums such as focus groups;
  • Knowledge-sharing events such as seminars and conferences;
  • Workshops, including problem-solving sessions and learning reviews designed to identify lessons learned;u Storytelling;
  • Creativity and ideas management techniques;
  • Knowledge fairs and cafés; and
  • Training that involves interaction between learners.

All of these tools and techniques can be applied face-to-face or virtually, or both. Face-to-face interaction is usually the most effective way to build the trusting relationships that are needed to manage knowledge. Once relationships are established, virtual interaction can be used to maintain the relationship.

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