PMP Quy Trình Manage Stakeholder Engagement 13.3
Process Name: Manage Stakeholder Engagement 13.3

Process Group: E

Communicating and working with stakeholders to meet their needs and expectations, and addressing issues as they occur… by ensuring that stakeholders clearly understand the project goals, benefits, and risks.

Key benefit: Allow PM to increase support and minimize resistance from stakeholders, significantly increasing the chances to achieve project success.

Input
Tool/Techniques
Output
1. Project Management Plan
Communication management plan
Risk management plan
Stakeholder engagement plan
Change management plan
2. Project documents
Change log
Issue log
LL register
Stakeholder register
3. EEF
4. OPA
1. Expert judgment
2. Communication skills
– Feedback
3. Interpersonal & Team skills
– Conflict management
– Culture awareness
– Negotiation
– Observation / conversation
– Political awareness
4. Ground rules
5. Meetings
1. CR
s
2. Proj Mgmt Plan Updates

Communication management plan
Stakeholder engagement plan
3. Project documents Updates

Issue Log

Change log
LL register
Stakeholder register

PMP 5 Process Groups Map: https://hocpmp.com/itto

 

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