Ghi chú học luyện thi PMP Project Stakeholder Management


Giới thiệu: Project stakeholder management là mảng kiến thức mô tả trong chương 13 của PMBOK gồm có 4 quy trình.

  • Stakeholders are groups/individuals who may affect / be affected by the project
  • Identify stakeholders is a continually process throughout the project lifecycle
  • Identify stakeholders, communicate and engage them, manage expectations and focus on satisfaction
  • Stakeholder satisfaction is a key project objective
  • The Project Manager is responsible for the engaging and managing the various stakeholders in a project

Identify stakeholders 

  • Identify stakeholders and document their importance/influence (=active involvement) /impact/interest/involvement
  • 3 ‘I’s: importance, interest, influence
  • Stakeholders from operation process needed to be included
  • Determine the stakeholders’ hot buttons (what response in specific situations) and develop support strategies
  • Procurement documents are used for determining external stakeholders such as the seller
  • Stakeholders have the greatest influence in the initial stage of the project
  • Stakeholder analysis matrix is part of the stakeholder management strategy (output of identify stakeholders)
  • Salience Model: describing stakeholders based on the power (influence), urgency and legitimacy
  • Document only influential stakeholders if there is a large number of stakeholders
  • Document the impact using a power/influence grid, power/interest grid, influence/impact grid, salience model

Plan stakeholder management 

  • Management strategies to engage stakeholders throughout project lifecycle
  • Stakeholder Management Plan contains: current/desired engagement levels, scope and impact to stakeholders, interrelationships, communication requirements and forms, how to update the plan
  • The distribution of this plan requires precautions as the engagement level of stakeholders is a very sensitive information
  • Engagement Level
    • Unaware
    • Resistant: resistant to change
    • Neutral
    • Supportive: supportive of change
    • Leading: actively engaged for project success
  • Stakeholder Engagement Assessment Matrix: (C-current level, D-desired level)

Manage stakeholder engagement

  • Aim: increase support and minimize resistance from stakeholders by addressing issues
  • The communication requirements of individual stakeholder are recorded in the Project Communication Plan
  • Project Manager may call upon sponsor for assistance
  • Communicate and work with stakeholders to meet their needs/expectations and address issues
  • Build trust and resolve conflicts, negotiation skills, communication skills
  • Need to communicate bad news/issues in a timely manner
  • Feedback from stakeholders is stored in OPA
  • The Issue Log (Action Item Log): to identify issues/define impacts, owner (most important element) and priority/with due date

Control stakeholder engagement

  • Monitor overall stakeholder relationships and adjusting strategies


Xem thêm:

  1. Tổng hợp ITTO 
  2. Khái niệm cần học thi PMP
  3. Ghi chú PMBOK 10 mảng kiến thức Knowledge Area

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