Công cụ Problem Solving ITTO trong luyện thi PMP và PMI-ACP

Problem solving entails finding solutions for issues or challenges. It can include gathering additional information, critical thinking, creative, quantitative and/or logical approaches. Effective and systematic problem solving is a fundamental element in quality assurance and quality improvement. Problems can arise as a result of the Control Quality process or from quality audits and can be associated with a process or deliverable. Using a structured problem-solving method will help eliminate the problem and develop a long-lasting solution. Problem-solving methods generally include the following elements:

  1. Defining the problem,
  2. Identifying the root-cause,
  3. Generating possible solutions,
  4. Choosing the best solution,
  5. Implementing the solution, and
  6. Verifying solution effectiveness

In Agile or PMI-ACP Exam (Agile KS 1 – Agile Problem-solving strategies), Let the team to solve problems collectively

Brainstorming, simulation, expert judgement, root cause analysis, etc.

Steps in problem solving

  1. Gather data – including metrics, what’s happened and emotional states
  2. Generate insights – brainstorming, 5 whys, fishbone, prioritize with dots, identify themes
  3. Decide what to do
    • Short subjects – e.g. start doing, do more of, do less of, stop doing
    • SMART goals – specific, measurable, attainable, relevant, timely


Nếu có bất cứ chia sẻ về luyện thi PMP, PMI-RMP, PMI-ACP hay góp ý bạn vui lòng chia sẻ ở dưới phần bình luận. Tôi rất vui lòng về điều đó. Cảm ơn.

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