Psychological Factors trong luyện thi PMI-RMP PMP
Psychological Factors là một trong 02 yếu tố ảnh hưởng tới Risk Communication.
Psychological factors are actually the factors that influence how people view or react to risks. In other words, the psychological factors directly influence peoples risk attitudes. Unfortunately this information is not readily available. But, in order to be successful in our job we need to try to gauge the risk attitude of at least the important and most influential stakeholders.
Some psychological factors that might influence people and their risk attitudes are:
- People usually resist change when it threatens their level of comfort
- People usually resist change when they feel they are entering unfamiliar territory
- People are influenced by whether this risk may affect their level of control
- People are influenced emotionally when something brings about a feeling of dread or uncertainty (even if they are misguided)
Different people react differently under the same scenario. Especially when there is loss of control or unfamiliar territory involved. In some cases people’s behavior may be because of a misguided understanding of the risk which has caused an incorrect or unwarranted fear. We need to try to build trust with stakeholders. If we improve their level of trust on us and increase their level of familiarity on the project, it would be easy to explain the various scenarios you may encounter in your project. After all, a well-informed stakeholder who understands the project well and trusts the project manager can always tolerate more risks than one that doesn’t have a clue on what is happening in the project and doesn’t know much about the PM as well.