Tìm hiểu về Team Building trong bộ công cụ Interpersonal Skills PMP
Interpersonal skills (soft skills) là một bộ công cụ quản lý dự án được PMI đưa ra sử dụng rất nhiều trong mảng kiến thức project human resource management, Team Building là một kỹ năng nằm trong bộ này.
Team building is the process of helping a group of individuals, bound by a common purpose, to work with each other, the leader, external stakeholders, and the organization. The result of good leadership and good team building is teamwork.
Team-building activities consist of tasks (establish goals, define, and negotiate roles, responsibilities, and procedures) and processes (interpersonal behavior with emphasis on communication, conflict management, motivation, and leadership). Developing a team environment involves handling project team problems and discussing these as team issues without placing blame on individuals. Team building can be further enhanced by obtaining top management support; encouraging team member commitment; introducing appropriate rewards, recognition, and ethics; creating a team identity; managing conflicts effectively; promoting trust and open communication among team members; and providing leadership.
While team building is essential during the front end of a project, it is an ongoing process. Changes in a project environment are inevitable. To manage these changes effectively, a continued or renewed team-building effort is required. Outcomes of team building include mutual trust, high quality of information exchange, better decision making, and effective project management.