Tìm hiểu về Communication trong bộ công cụ Interpersonal Skills PMP
Interpersonal skills (soft skills) là một bộ công cụ quản lý dự án được PMI đưa ra sử dụng rất nhiều trong mảng kiến thức project human resource management, Communication là một kỹ năng nằm trong bộ này.
Communication has been identified as one of the single biggest reasons for project success or failure. Effective communication within the project team and between the project manager, team members, and all external stakeholders is essential. Openness in communication is a gateway to teamwork and high performance. It improves relationships among project team members and creates mutual trust.
To communicate effectively, the project manager should be aware of the communication styles of other parties, cultural nuances/norms, relationships, personalities, and the overall context of the situation. Awareness of these factors leads to mutual understanding and thus to effective communication. Project managers should identify various communication channels, understand what information they need to provide, what information they need to receive, and which interpersonal skills will help them communicate effectively with various project stakeholders. Carrying out team-building activities to determine team member communications styles (e.g., directive, collaborative, logical, explorer, etc.), allows managers to plan their communications with appropriate sensitivity to relationships and cultural differences.
Listening is an important part of communication. Listening techniques, both active and passive give the user insight to problem areas, negotiation and conflict management strategies, decision making, and problem resolution.
Nếu có bất cứ chia sẻ hay góp ý bạn vui lòng để lại ở dưới phần bình luận. Tôi rất vui lòng về điều đó. Cảm ơn.